TecFac policy center
Policies and
SMS terms
Our text messaging policies, in one place. Find the terms and privacy information for the TecFac program you use.
01 / Operational notifications
Emergency Escalation Alerts
Automated after-hours ticket escalation messages for TecFac technicians and on-call staff.
02 / Conversational support
Microsoft Teams SMS
Two-way text conversations with TecFac technicians about IT support tickets and service requests.