SMS Terms and Conditions

Program description

The TecFac Emergency Escalation Alerts program sends text messages to TecFac technicians and on-call staff when a support ticket in our HALO service desk system is escalated as an emergency outside normal business hours. Messages contain ticket details needed to respond, such as the ticket number, client name, priority, and a short summary of the issue. This program is for operational notifications only. We do not send marketing or promotional messages through this program.

Who receives messages and how to opt in

Messages are sent only to TecFac employees and contractors who give written consent. To opt in, each staff member electronically signs the TecFac SMS Notification Consent Form through Blacksmith, our electronic signature platform. The form describes this program, message frequency, message and data rates, and STOP and HELP instructions. The employee must check a box agreeing to receive recurring automated text messages from TecFac at the mobile phone number they have on file with TecFac, then sign and date the form. After the signed form is received, TecFac enables SMS notifications for that employee in Halo PSA. Signed forms are retained as proof of consent. Consent is not a condition of employment.

Message frequency

Message frequency varies based on the number of after-hours emergency ticket escalations and your on-call schedule.

Costs

Message and data rates may apply. Check with your mobile carrier for details about your plan.

How to opt out

You can cancel at any time by replying STOP to any message. You will receive one confirmation message, and no further messages will be sent after that. To rejoin, reply START or contact your manager or call (301) 960-0490. If you opt out while assigned to on-call duty, please let your manager know so escalations can be routed another way.

Help

Reply HELP to any message for assistance, or call us at (301) 960-0490.

Carrier disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier and network coverage and is not guaranteed.

Privacy

Your mobile number and SMS consent are handled as described in our Privacy Policy. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes.

Changes to these terms

We may update these terms from time to time. The current version will always be posted at this page with the date it was last updated.

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