Microsoft Teams SMS Privacy Statement

1. Overview

This Privacy Statement describes how TecFac collects, uses, stores, and protects personal information when users participate in our Microsoft Teams SMS program. This program supports person-to-person conversational SMS messaging, consistent with Microsoft’s approved use of Teams SMS.

2. Information We Collect

When you opt in to receive SMS messages, we may collect:

• Your mobile phone number
• Your name or user identifier (if associated with your account)
• SMS message content exchanged between you and our technicians

3. How We Use Your Information

We use SMS-related information solely for:

• Communicating about your IT support tickets
• Sending updates, appointment confirmations, and follow-up questions
• Providing support and resolving technical issues

4. Data Sharing

We do not sell or share your information with third parties for marketing.

We may share limited data only with:

• Microsoft, for SMS delivery within Teams
• Telecommunications carriers and SMS infrastructure providers who process message delivery

5. Data Storage & Retention

SMS messages may be stored and retained for:

• Support operations
• Troubleshooting
• Quality assurance
• Compliance and audit requirements

Retention is governed by TecFac’s internal policies.

6. Security Measures

We take reasonable administrative, technical, and organizational measures to protect SMS data from unauthorized access, disclosure, alteration, or misuse.

7. User Choices & Opt-Out

You may opt out at any time by replying STOP.

For help, reply HELP.

8. Sensitive Information

Do not send passwords, security codes, financial information, or other sensitive personal data via SMS.

SMS networks are not intended for transmitting confidential or regulated data.

9. Changes to this Privacy Statement

We may update this Privacy Statement periodically.

The revised version will include the updated effective date at the top of the document.

10. Contact Information

For questions about this SMS Privacy Statement or your personal information: